Customer Service Coordinator (m/f/d)

Location

NLD - Barendrecht

Apply by

2024-11-30

We zijn op zoek naar een gemotiveerde Customer Service Coördinator die ons team komt versterken. Jij biedt onze klanten de beste ondersteuning en bent het primaire aanspreekpunt. Deze functie omvat – onder andere – het afhandelen van klantorders, het beheren van de operationele planning en het zorgen voor een naadloze communicatie tussen verschillende interne afdelingen.

Belangrijkste verantwoordelijkheden:

  • Klantencontact: Dienen als primair aanspreekpunt voor alle klantgerelateerde vragen en orderonderwerpen.
  • Klant Account Management: Aanmaken en wijzigen van klantaccounts, het invoeren van klantorders, beoordelen van contracten, het geven van orderstatusupdates, uitvoeren van voorraadcontroles en zorg dragen voor tijdige levering.
  • Ordernaleving: Ervoor zorgen dat alle orders de juiste waarden en winstverwachting hebben.
  • Operationele planning: Plannen en coördineren van activiteiten om ervoor te zorgen dat bestellingen geleverd worden. Dit doe je in nauwe samenwerking met supply chain management en andere afdelingen.
  • Verkoop KPI’s: Bewaken van Sales Key Performance Indicators en implementeren van maatregelen om targets te halen of te overtreffen.
  • ERP-beheer: Beheren en onderhouden van alle vereiste account-specifieke gegevens in het ERP-systeem.
  • Communicatie tussen afdelingen: Communiceren en coördineren van de ordervereisten met verschillende afdelingen zoals Supply Chain, Productie, ServicePLUS en andere afdelingen.
  • Certificaataanvragen: Aanvragen en beheren van alle benodigde wettelijke en door de klant vereiste certificaten.
  • Klachten oplossen: Commerciële klachten van klanten snel en efficiënt verwerken en oplossen.
  • Samenwerking: Nauw samenwerken met teamleden om een hoog niveau van klanttevredenheid te garanderen.
  • Klantbezoeken: Voorbereiden van en deelnemen aan klantbezoeken indien nodig.

Kwalificaties:

  • Commerciële / administratieve opleiding of gelijkwaardige ervaring.
  • Idealiter 2+ jaar ervaring in commerciële activiteiten of een aanverwant gebied.
  • Goede beheersing van het Nederlands en Engels (gesproken en geschreven) is essentieel.
  • Analytische en planningsvaardigheden.
  • Uitstekende interpersoonlijke vaardigheden met een scherp oog voor detail en nauwkeurigheid.
  • Effectieve multi-tasking vaardigheden en sterke besluitvaardigheid.

Wij bieden:

  • Uitgebreide training: Kickstart je reis met een inductietraining om kennis te maken met ons bedrijf, team en structuur.
  • Boeiend werk: Werk in een veelzijdig en interdisciplinair werkveld dat je geïnspireerd en gemotiveerd houdt.
  • Culturele diversiteit: Werk in een multiculturele omgeving die diversiteit viert.
  • Moderne werkruimte: Geniet van het werken in een flexibel, ultramodern kantoor dat is ontworpen om creativiteit en samenwerking te stimuleren.
  • Balans werk-privé: In overleg de mogelijkheid om 2 dagen per week vanuit huis te werken.

Stuur je CV in het Engels.

Trelleborg is trots op de diversiteit van onze medewerkers en waardeert de speciale ervaring en expertise die mensen met verschillende achtergronden inbrengen in ons bedrijf. Het vermogen om baanbrekende technologieën te ontwikkelen is een van onze belangrijkste activa en onze mensen maken het mogelijk.

Apply

The link to your LinkedIn profile can be found here

USD - US Dollar
EUR - Euro
AUD - Australian Dollar
BRL - Brazilian Real
CAD - Canadian Dollar
CHF - Swiss Franc
CNY - Chinese Yuan Renminbi
CZK - Czech Koruna
DKK - Danish Krone
GBP - British Pound
INR - Indian Rupee
JPY - Japanese Yen
LKR - Sri Lankan Rupee
NOK - Norwegian Krone
SEK - Swedish Krona
THB - Thai Baht

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