Quality Manager

Location

VIE - Ho Chi Minh City

Apply by

2024-10-30

1. Summary of the role:

This job description details the responsibilities of the TSS Long Thanh Quality Manager, reporting directly to the General Manager. The main responsibilities of the role include:

  • Ensure all Quality Control and Quality Assurance activities are supported and continually reviewed in relation to improvements in Quality, cost and delivery goals.
  • Manage the Product Verification team to ensure the manufactured product meets visual and dimensional specifications.
    • Assist in supporting the business development teams to ensure new product introductions are successful.

2. Tasks and Responsibilities:

  • Ensure adherence and compliance in order to maintain accredited systems required by the business and its customers i.e. ISO 9001:2015, ISO 16949:2009, ISO 14001:2015.
  • To manage the delivery of FAIRs, 3.1s, Inspections Plans or any other certification requirements specified by customers.
  • Participate as a key stakeholder in the reviewing of engineering designs to contribute quality requirements and considerations (e.g. quality lead in APQP, FMEA processes). Assists product support areas in gathering and analysing data.
  • To co-ordinate the response to internal escapes and customer complaints, driving improvements and preventative actions through 5Y and 8D processes.
  • To work with the purchasing department to ensure suppliers meet quality expectations and to address supplier quality issues.
  • Manage the Product Verification activities to ensure that product is inspected in accordance with the correct prioritisation and within the timescales required to support On Time Delivery (OTD).
  • Appraisal performance of team members to develop and improve individuals.
  • Liaising with other TSS Quality teams to support industry specific requirements and expectations.
  • Develop and lead the schedule for internal and external audits.

3. Education and Experience:

  • A technical degree or equivalent is desirable.
  • Minimum of 5-7 years related experience, including experience of working closely with design engineering functions and production functions.
  • Demonstrated increased responsibility level throughout career, including management of multidisciplinary teams.

4. Competences:

  • Ability to build and sustain good relationships with a range of internal and external stakeholders
  • Excellent communicator – both verbally and in writing – of technical and business subject matters
  • Openness to work with international individuals and be involved in interdisciplinary collaborations
  • Be self-motivating and able to work with minimum supervision when required
  • Well organized, good time management. Able to meet deadlines
  • Good leadership and stakeholder influencing skills
  • Knowledge of manufacturing processes
  • Strong analytical and problem-solving skills
  • Strong IT skills (good familiarity with MS packages, able to use ERP systems)
  • Appropriate knowledge of relevant Safety and Environmental regulations and procedures.

5. Key Interfaces and Stakeholders:

  • Customers (TSS, External Customers)
  • Suppliers (e.g. Raw Materials, Compounders, Test Houses)
  • TSS Long Thanh. All Departments
  • TSS Group colleagues

6. Geography to cover and travel requirements:

  • This position is largely based at TSS Long Thanh however, the role will include the need to travel overseas occasionally.
  • There will also be some, occasional, travel within the UK.

7. Behavioral Characteristics:

  • Set an example by actively contributing to departmental and company goals
  • Take initiative with respect to personal development, seeking additional training or direction, as needed
  • Build quality into work. Ensure processes are consistent with the company quality objectives
  • Make suggestions for improvements in areas of cost management, processes and quality
  • Able to work well as part of a team
  • Must be able to work independently, accurately and efficiently

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