Customer Service Manager

Location

GBR - Solihull

Apply by

2024-10-16

Are you a talent looking to build business skills, gain experience, and take on exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside.

Who are we?

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. At Trelleborg Sealing Solutions, we are a leading global supplier of sealing solutions. Our engineered polymer solutions seal, damp, and protect aircraft and terminal equipment, and are carefully tested and used in almost every major aircraft program, including airframes, aircraft engines, flight control systems, and landing gears. We work closely with leading industry brands to accelerate their performance, drive their business forward, and shape the industry. Our Solihull office markets our sealing range to Industrial and Aerospace customers, providing local design and service support.

We are seeking a Customer Service Manager to join our UK Aerospace team. As part of this dynamic team, you will play a vital role in contributing to the achievement of TSS UK Aerospace objectives.

In addition to a competitive salary, you will also benefit from,

  • Inclusion in company bonus scheme
  • Hybrid Working: 37 working hours a week split 40% home working and 60% office working
  • Core Working Hours 10:00-15:00
  • Employee Assistance Program including online GP, Mental Health support, Physiotherapy etc
  • Group Income Protection and Group Life Assurance
  • Fantastic office facility with free fruit and drinks available in the on-site bistro

About the Job

Reporting to the General Manager, the primary function of this role is to ensure the efficient running of the Customer Services Department and continually striving to improve operating efficiency and effectiveness. To manage, motivate and organise the customer services department in order to always provide the required level of service to the customer.

Your responsibilities will include:

  • Provide and promote excellent customer service throughout the organisation
  • Empower the customer team and making sure that service standards are being met and any problems are resolved efficiently.
  • Analyse Key Performance Indicators and take appropriate actions
  • Ensuring Aerospace guidelines and procedures are always adhered to
  • Working alongside the TSS UK Aerospace Key Account Managers to support, understand and develop the customer
  • Working with a variety of departments across TSS to ensure the Aerospace Customer’s needs are met.
  • Focus on recruitment strategies and be responsible for timely completion of annual appraisals.
  • Ensure procedures are efficient, streamlined and meet the requirements of AS9100
  • To communicate and co-ordinate with parties both internally and externally to expedite the supply of goods to the customer

For a more comprehensive understanding of the primary duties and responsibilities associated with this role, please feel free to contact us. We would be happy to provide you with a detailed job description.

About the Ideal Candidate

Education and Experience:

  • Minimum GCSE Grade C in Maths and English (or equivalent).
  • Leadership or Line Management experience
  • Experience in a Customer Service role, preferably in Manufacturing, Supply Chain or Aerospace industry.
  • ERP experience: SAP experience is preferred.
  • Familiarity with AS9100 quality requirements is beneficial

Competencies:

  • Excellent verbal and written communication skills.
  • An ability to work well under pressure and make effective decisions
  • Planning & Organisational Skills
  • Problem Solving Skills
  • Attention to Detail
  • Ability to motivate and lead a team
  • Commercial Awareness (Aerospace Business Preferred)

Behavioral Characteristics:

  • Lead by example, actively contributing to departmental and company goals.
  • Take initiative for personal and team development.
  • Can-do approach
  • Collaborate effectively across teams and work independently with efficiency.
  • Consistent ability to achieve set targets and objectives.

Travel Requirements:

  • Occasional travel within UK to Trelleborg Manufacturing and Customer sites.

Closing date: Wednesday 16th October

Join us in shaping the future of sealing solutions! Apply now to be a part of our team and embark on a journey of innovation and impact.

At Trelleborg our people are #shapingindustryfromtheinside

Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Apply

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