Customer Service Representative

Location

USA - Robertsdale, Alabama

Apply by

2026-05-23

Summary of the Job: 

CSA will support:

-Customer order management along with communication and coordination throughout the supply chain and factories 

-Sales Engineers and Application Engineers with customer projects and overall business

-Service related goals

Tasks and Responsibilities: 

The primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and potential customers while operating within established procedures.  

  • Develop and maintain strong customer relations by being the primary contract for inquires
  • Provide information (pricing for existing demand, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner
  • New customer account management including customer set-up, and credit information
  • Provides pricing quotations for existing customer demand, entering information into C4C for Sales Engineers follow-up
  • Place PO's to vendors for non-inventory items
  • Warehouse order fulfillment support as necessary
  • Develops relationships and customer mapping for assigned customers as it relates to counterparts at the customers, and updates activities in C4C; including documentation of key information about the customer account
  • Customer order management including processing of quotes for price updates, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
  • Monitor customer orders: Minimum order and line values, profitability, and costs
  • Process customer complaints and assist with investigation and corrective actions
  • Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager.
  • Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer service related projects
  • Joint sales visits to customers with Sales Engineers
  • Attend additional training as needed

Education and Experience: 

Required:

  • Bachelors degree in business administration, supply chain, engineering, information systems or related discipline required or equivalent combination of education, training, and experience
  • Knowledge of basic business sales and marketing practices
  • Customer service experience
  • Demonstrated capability of overcoming challenges and delivering results 

 Preferred:

  • ERP experience, with JDE Experience a plus
  • Technical Degree (Engineering or the Sciences)
  • Knowledge of rubber/plastic products is helpful
  • Familiarity with ISO quality requirements is helpful
  • Familiarity with technical prints is helpful

Competencies: 

  • Commitment to delivering high-quality work 
  • Desire to learn and grow within a dynamic environment 
  • Strong written and verbal communication skills
  • Strong people and relationship building skills
  • Customer driven with a positive, professional, can-do attitude
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Strong analytical, decision making and problem solving skills
  • Basic math skills (addition, subtraction, margin calculations)
  • Knowledgeable with regards to basic business sales and marketing
  • Proficient in the use of Microsoft Word and Excel
  • Proficiency in the use of business operational software (Oracle JDE, SAP) is beneficial
  • Must exhibit strong proficiency in data entry.
  • Must be able to interact cordially and productively with co-workers in a team environment and establish relationships with individuals at all levels of the company
  • Must have excellent telephone etiquette, verbal and written communication skills
  • Ability to handle multiple tasks effectively and efficiently
  • Ability to work under pressure and to prioritize
  • Must be able to make independent judgment decisions with minimal supervision
  • Must be comfortable using simple math to calculate time, cost and freight charges
  • Other duties as assigned

Travel:

  • Limited travel requirements will be 5% of the time per year.
  • Travel may be required internationally, candidate must be able to travel outside of the US or Canada without restrictions.

Application: 

Apply here!

Last Application Date 5/23/2026

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

 

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