Customer Service Representative

Location

USA - Robertsdale, Alabama

Apply by

2026-04-26

Summary of the Job: 

CSA will support:

-Customer order management along with communication and coordination throughout the supply chain and factories 

-Sales Engineers and Application Engineers with customer projects and overall business

-Service related goals

Tasks and Responsibilities: 

The primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and potential customers while operating within established procedures.  

  • Develop and maintain strong customer relations by being the primary contract for inquires
  • Provide information (pricing for existing demand, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner
  • New customer account management including customer set-up, and credit information
  • Provides pricing quotations for existing customer demand, entering information into C4C for Sales Engineers follow-up
  • Place PO's to vendors for non-inventory items
  • Warehouse order fulfillment support as necessary
  • Develops relationships and customer mapping for assigned customers as it relates to counterparts at the customers, and updates activities in C4C; including documentation of key information about the customer account
  • Customer order management including processing of quotes for price updates, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
  • Monitor customer orders: Minimum order and line values, profitability, and costs
  • Process customer complaints and assist with investigation and corrective actions
  • Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager.
  • Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer service related projects
  • Joint sales visits to customers with Sales Engineers
  • Attend additional training as needed

Education and Experience: 

Required:

  • Bachelors degree in business administration, supply chain, engineering, information systems or related discipline required or equivalent combination of education, training, and experience
  • Knowledge of basic business sales and marketing practices
  • Customer service experience
  • Demonstrated capability of overcoming challenges and delivering results 

 Preferred:

  • ERP experience, with JDE Experience a plus
  • Technical Degree (Engineering or the Sciences)
  • Knowledge of rubber/plastic products is helpful
  • Familiarity with ISO quality requirements is helpful
  • Familiarity with technical prints is helpful

Competencies: 

  • Commitment to delivering high-quality work 
  • Desire to learn and grow within a dynamic environment 
  • Strong written and verbal communication skills
  • Strong people and relationship building skills
  • Customer driven with a positive, professional, can-do attitude
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Strong analytical, decision making and problem solving skills
  • Basic math skills (addition, subtraction, margin calculations)
  • Knowledgeable with regards to basic business sales and marketing
  • Proficient in the use of Microsoft Word and Excel
  • Proficiency in the use of business operational software (Oracle JDE, SAP) is beneficial
  • Must exhibit strong proficiency in data entry.
  • Must be able to interact cordially and productively with co-workers in a team environment and establish relationships with individuals at all levels of the company
  • Must have excellent telephone etiquette, verbal and written communication skills
  • Ability to handle multiple tasks effectively and efficiently
  • Ability to work under pressure and to prioritize
  • Must be able to make independent judgment decisions with minimal supervision
  • Must be comfortable using simple math to calculate time, cost and freight charges
  • Other duties as assigned

Travel:

  • Limited travel requirements will be 5% of the time per year.
  • Travel may be required internationally, candidate must be able to travel outside of the US or Canada without restrictions.

Application: 

Apply here!

Last Application Date 4/26/2026

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

 

Similar jobs

Sales /jobs/308466-customer-service-representative
Uopfordret ansøgning til Produktionen hos TSS Helsingør
Manufacturing & Maintenance
DNK - Helsingør
Elektriker, Bereich Betriebsunterhalt (m/w/d)
Manufacturing & Maintenance
CHE - Stein am Rhein
Apply by: 2026-04-30
Mitarbeiter*in (m/w/d) operative Logistik
Supply Chain & Logistics
DEU – Gärtringen
Apply by: 2026-04-27
Duales Studium Wirtschaftsinformatik-IMBIT, Studienbeginn 2026 (m/w/d)
Information Technology
DEU - Stuttgart
Apply by: 2026-06-06
Industrielackierer (m/w/d)
Manufacturing & Maintenance
DEU - Velten
Apply by: 2026-04-30
Sales Engineer
Sales
USA - Michigan Remote
Apply by: 2026-04-01
Skilled Manufacturing Moulder
Manufacturing & Maintenance
GBR - Cadley Hill
Apply by: 2026-04-30
Maschineneinrichter/in (m/w/d) mit Schichtverantwortung
Manufacturing & Maintenance
DEU - Velten
Apply by: 2026-04-30
Senior Software Engineer
Information Technology
IND - Bangalore
Apply by: 2026-04-30
Working Student in Quality Management (m/f/d)
Manufacturing & Maintenance
DEU - Velten
Apply by: 2026-05-29
Sales Engineer, Singapore
Sales
SGP - Singapore
Apply by: 2026-05-31
Mitarbeiter (m/w/d) Operative Logistik
Supply Chain & Logistics
DEU – Gärtringen
Apply by: 2026-04-17
Plant Manager
General Management
USA - River Falls
Apply by: 2026-05-15
Account Manager (Vertriebsing.) (m/w)
Sales
AUT - Wien
Apply by: 2026-04-17
Senior Cloud Developer, Ahmedabad GUJ
Information Technology
IND - Ahmedabad
Apply by: 2026-06-30
Tooling Engineer
Research & Development / Engineering
USA - Renton, WA
Apply by: 2026-04-05
Quality Engineer
Quality
USA - Louisville, CO
Apply by: 2026-04-11
2nd shift CNC Setup Machinist
Manufacturing & Maintenance
USA - Louisville, CO
Apply by: 2026-04-04
Expert Network Manager Europe (m/f/d)
Sales
DEU - Stuttgart
Apply by: 2026-04-30
Software Engineer Development (Java Web Development)
Information Technology
IND - Bangalore
Apply by: 2026-04-30
Sales Engineer
Sales
USA - Houston, TX
Apply by: 2026-04-13
Project Manager Produktentwicklung (m/w/d) - Automotive/Aerospace
Research & Development / Engineering
DEU - Lathen
Apply by: 2026-03-31
Human Resources Generalist
Human Resources
USA - Renton, WA
Apply by: 2026-04-26
Level 3 Engineering Technician Apprenticeship
Manufacturing & Maintenance
GBR - Tewkesbury
Apply by: 2026-04-30
EHS Engineer, Halol VD
Manufacturing & Maintenance
Apply by: 2026-04-30
Manufacturing Production Planner
Supply Chain & Logistics
USA - Louisville, CO
Apply by: 2026-04-25
Master Data Specialist (m/w/d)
Administration
CHE - Stein am Rhein
Apply by: 2026-03-31
Controller
Finance
USA - River Falls
Apply by: 2026-04-27
R&D Technology Engineering Intern - Summer
Research & Development / Engineering
USA - Fort Wayne, IN
Apply by: 2026-04-13
Production Supervisor
General Management
USA - Renton, WA
Apply by: 2026-04-26
Jr. Design Engineer / Design Engineer - Inventor, Ahmedabad GUJ
Research & Development / Engineering
IND - Ahmedabad
Apply by: 2026-06-30
Aerospace Quality Manager
Quality
USA - Tukwila, WA
Apply by: 2026-04-26
Product Engineer
Research & Development / Engineering
USA - Tukwila, WA
Apply by: 2026-04-19
Quality Engineer
Quality
MLT - Hal Far
Apply by: 2026-03-31
Warehouse Associate
Manufacturing & Maintenance
USA - Chalfont, PA
Apply by: 2026-04-27
SAP Commerce Software Engineer
Information Technology
IND - Bangalore
Apply by: 2026-04-30
Quality Manager
Quality
GBR - Westbury
Apply by: 2026-04-30
Customer Service Coordinator (m/f/d)
Manufacturing & Maintenance
DEU - Velten
Apply by: 2026-04-30
IT Manager - Sales & Finance - Americas Enterprise Information Systems
Information Technology
USA - Fort Wayne, IN
Apply by: 2026-05-01
Data Center Engineer – Hosting Operations
Information Technology
IND - Bangalore
Apply by: 2026-04-30
Senior Manufacturing Engineer
Manufacturing & Maintenance
USA - Delano, MN
Apply by: 2026-04-24
Production Supervisor
Manufacturing & Maintenance
USA - Paso Robles, CA
Apply by: 2026-09-30
Project Engineer
Project Management
MLT - Hal Far
Apply by: 2026-03-31
Aerospace Quality Engineer
Quality
USA - Tukwila, WA
Apply by: 2026-04-26
Export Compliance Manager
Legal & Compliance
USA - Fort Wayne, IN
Apply by: 2026-04-20
Maskinoperatör
Manufacturing & Maintenance
SWE - Ersmark
Apply by: 2026-03-31
Kvalitetskontrollanter
Manufacturing & Maintenance
SWE - Ersmark
Apply by: 2026-03-31
Operations Manager
Manufacturing & Maintenance
USA - Tukwila, WA
Apply by: 2026-04-19
Key Account Manager
Sales
CHN - Pudong
Apply by: 2026-05-31
Sales Representative
Sales
NDL - Rotterdam
Apply by: 2026-04-30
Manager - Application Engineering
Sales
IND - Bangalore
Apply by: 2026-05-31
R&D Test Engineer Intern
Research & Development / Engineering
USA - Fort Wayne, IN
Apply by: 2026-04-06
R&D Material Laboratory Intern
Research & Development / Engineering
USA - Fort Wayne, IN
Apply by: 2026-04-06
Customer Service Representative
Sales
USA - Robertsdale, Alabama
Apply by: 2026-04-26
R&D Product Engineer Intern
Research & Development / Engineering
USA - Fort Wayne, IN
Apply by: 2026-04-06
ServicePlus Material Handler
Manufacturing & Maintenance
USA - Ames, IA
Apply by: 2026-04-04
QEHS Specialist
Quality
GBR - Hawarden
Apply by: 2026-04-30
Process Engineer (m/f/d)
Manufacturing & Maintenance
DEU - Velten
Apply by: 2026-04-30
Internal Sales (m/f/d)
Sales
DEU - Velten
Apply by: 2026-04-30
Test Technician
Research & Development / Engineering
USA - Fort Wayne, IN
Apply by: 2026-04-06
Aerospace Application Engineer
Research & Development / Engineering
USA - Fort Wayne, IN
Apply by: 2026-04-11
Mitarbeiter Vertriebsinnendienst (m/w/d)
Sales
DEU - Velten
Apply by: 2026-04-30
Aerospace Process Engineer
Manufacturing & Maintenance
USA - Tukwila, WA
Apply by: 2026-04-12
Quality Technician II
Quality
USA - Louisville, CO
Apply by: 2026-04-25
Costing Engineer – New Product Introduction
Sales
GBR - Tewkesbury
Apply by: 2026-03-31
Aerospace Business Analyst
Administration
USA - Fort Wayne, IN
Apply by: 2026-04-27
Information Systems Development Admin Lead
Information Technology
USA - Plymouth, MN
Apply by: 2026-05-16
IT Operations Specialist
Information Technology
USA - Plymouth, MN
Apply by: 2026-03-31
Customer Service Coordinator (m/f/d)
Manufacturing & Maintenance
DEU - Velten
Apply by: 2026-04-30
Aerospace Application Engineer
Research & Development / Engineering
USA - Fort Wayne, IN
Apply by: 2026-04-27
Sales Manager
Sales
GBR - Halesowen
Apply by: 2026-04-30
Project Engineer (E&I), Ahmedabad GUJ
Research & Development / Engineering
IND - Ahmedabad
Apply by: 2026-05-31
IS Student AI Analyst - Internship
Information Technology
USA - Plymouth, MN
Apply by: 2026-04-24
CNC Toolmaker, medical manufacturing
Manufacturing & Maintenance
USA - Plymouth, MN
Apply by: 2026-04-01
Industrial Americas Application Engineer
Research & Development / Engineering
CAN - Toronto
Apply by: 2026-04-03
Industrial Americas Sales Engineer
Research & Development / Engineering
USA - Seattle, WA
Apply by: 2026-04-04
CNC Setup Operator
Manufacturing & Maintenance
USA - Louisville, CO
Apply by: 2026-04-30
Mold Technician- 2nd Shift
Manufacturing & Maintenance
USA - Menomonie, WI
Apply by: 2026-04-27
SAP Business Analyst FICO (f/m)
Information Technology
POL - Czechowice
Apply by: 2026-04-04
HR Business Partner
Human Resources
GBR - Hawarden
Apply by: 2026-04-30
Cell Operator (Clean Room)
Manufacturing & Maintenance
MLT - Hal Far
Apply by: 2026-04-04
Strategic Buyer
Purchasing
GBR - Weobley
Apply by: 2026-04-30
Buyer
Purchasing
USA - Renton, WA
Apply by: 2026-04-05
Drafting Engineer (E&I), Ahmedabad GUJ
Research & Development / Engineering
IND - Ahmedabad
Apply by: 2026-04-08
Design Engineer (Mech), Ahmedabad GUJ
Research & Development / Engineering
IND - Ahmedabad
Apply by: 2026-04-08
Application Engineer (Mech), Ahmedabad GUJ
Research & Development / Engineering
IND - Ahmedabad
Apply by: 2026-04-08
Site & Operations Manager in Witten
Manufacturing & Maintenance
Apply by: 2026-04-09
Controller/Analyst
Finance
Apply by: 2026-04-09
Sales Engineer
Sales
USA - Remote
Apply by: 2026-05-09
Senior Sales Engineer, Qingdao, China
Sales
CHN - Qingdao
Apply by: 2026-06-30
Product Verification Inspector
Manufacturing & Maintenance
GBR - Tewkesbury
Apply by: 2026-04-09
Product Engineer
Project Management
GBR - Bridgwater
Apply by: 2026-04-10
Project Engineer (Automation and Controls)
Project Management
GBR - Bridgwater
Apply by: 2026-04-16
Internal Sales
Sales
GBR - Leicester
Apply by: 2026-04-12
Material Laboratory Technician
Research & Development / Engineering
IND - Bangalore
Apply by: 2026-05-31
Global Manager Technical Sourcing (m/f/d)
Purchasing
DEU - Stuttgart
Apply by: 2026-03-31
Aerospace Application Engineer
Research & Development / Engineering
USA - Chalfont, PA
Apply by: 2026-04-15
Chef för produktionsutveckling
Manufacturing & Maintenance
SWE - Kalmar
Apply by: 2026-04-06
Inside Sales Account Manager
Sales
USA - Plymouth, MN
Apply by: 2026-04-25
Material Handler
Supply Chain & Logistics
USA - Louisville, CO
Apply by: 2026-04-17
Maintenance Team Lead - Electrical
Manufacturing & Maintenance
USA - Rutherfordton, NC
Apply by: 2026-04-17
Buyer
Purchasing
GBR - Tewkesbury
Apply by: 2026-03-31
Quality Control Inspector- 2nd Shift
Quality
USA - Menomonie, WI
Apply by: 2026-04-28
Integration Analyst
Information Technology
USA - Plymouth, MN
Apply by: 2026-05-15
Integration Analyst
Information Technology
USA - Northborough, MA
Apply by: 2026-05-17
Integration Analyst
Information Technology
USA - Paso Robles, CA
Apply by: 2026-05-18
Integration Analyst
Information Technology
USA - Tustin, CA
Apply by: 2026-05-18
Accountant
Finance
USA - Albany, NY
Apply by: 2026-04-20
HR Advisor
Human Resources
GBR - Cadley Hill
Apply by: 2026-04-20
Technical Analyst - JD Edwards
Information Technology
USA - Plymouth, MN
Apply by: 2026-05-16
Technical Analyst - JD Edwards
Information Technology
USA - Northborough, MA
Apply by: 2026-05-16
Technical Analyst - JD Edwards
Information Technology
USA - Paso Robles, CA
Apply by: 2026-05-18
Technical Analyst - JD Edwards
Information Technology
USA - Tustin, CA
Apply by: 2026-05-18
Application Engineer
Research & Development / Engineering
SGP - Singapore
Apply by: 2026-04-23
Application Engineer
Sales
GBR - Retford
Apply by: 2026-04-13
Plant Manager
General Management
USA - Monson, MA
Apply by: 2026-04-25
Project Manager, Vadodara GUJ (Contractual)
Project Management
Apply by: 2026-06-30
Environmental Health and Safety Manager
Manufacturing & Maintenance
USA - Fort Wayne, IN
Apply by: 2026-04-24
Teamlead Global EDI (m/f/d)
Information Technology
DEU - Stuttgart
Apply by: 2026-04-24
Assistenz Logistik (m/w/d)
Supply Chain & Logistics
DEU – Gärtringen
Apply by: 2026-04-24
Process Engineer
Manufacturing & Maintenance
Apply by: 2026-07-30
Automation Controls Engineer
Research & Development / Engineering
Apply by: 2026-07-31
Toolmaker or Toolmaker CNC
Manufacturing & Maintenance
Apply by: 2026-07-31
Controller, Milford NH
Finance
USA - Milford, NH
Apply by: 2026-04-24
Finance Controller
Finance
USA - Northborough, MA
Apply by: 2026-05-01
SAP Business Analyst Data Migrations
Information Technology
Apply by: 2026-05-31
Sales Engineer - Distribution (Pune)
Sales
IND - Bangalore
Apply by: 2026-04-26
Sales Engineer - Distribution (South)
Sales
IND - Bangalore
Apply by: 2026-04-30
D365F&O Lasernet Specialist
Information Technology
Europe
Apply by: 2026-04-26
Production Planning Administrator - Rotating Shifts
Administration
GBR - Cadley Hill
Apply by: 2026-04-02
Inside Sales Representative
Sales
BGR - Sofia
Apply by: 2026-04-26
Process Development Engineer
Research & Development / Engineering
USA - Forest City, NC
Apply by: 2026-04-24
Product Development Chemist/Engineer
Research & Development / Engineering
USA - Rutherfordton, NC
Apply by: 2026-04-25
Manufacturing Technology Project Manager, APAC
Manufacturing & Maintenance
APAC (Asia-Pacific)
Apply by: 2026-04-30
IS Manufacturing & Supply Chain Business Analyst
Information Technology
IND - Ahmedabad
Apply by: 2026-07-23
Pilot Line Operator
Manufacturing & Maintenance
USA - Forest City, NC
Apply by: 2026-04-29
Financial Controller
Finance
GBR - Hawarden
Apply by: 2026-04-10
Junior IT PLM System Engineer
Research & Development / Engineering
IND - Bangalore
Apply by: 2026-05-31
Senior IT PLM System Engineer
Research & Development / Engineering
Apply by: 2026-04-30
Werkzeugmechaniker / Toolmaker (m/w/d)
Research & Development / Engineering
DEU - Lathen
Apply by: 2026-06-30
Process Engineer
Manufacturing & Maintenance
GBR - Retford
Apply by: 2026-04-17
Buyer
Purchasing
USA - Tukwila, WA
Apply by: 2026-04-27
IS Business Analyst Team Lead S&D
Information Technology
IND - Ahmedabad
Apply by: 2026-06-27
IS Manufacturing Business Analyst
Information Technology
IND - Ahmedabad
Apply by: 2026-07-25
IS Business Analyst Finance
Information Technology
IND - Ahmedabad
Apply by: 2026-07-25