Summary of the role
The Customer Success Advocate Supervisor (CSAS) leads our team of Customer Success Advocates. This role will be responsible for managing the team, ensuring efficient performance of repeatable processes such as contract review, order entry, expedites, and handling complaints/returns. The Customer Success Advocate Supervisor will report directly to the CSA Sr. Manager and will be a key member of our Customer Service leadership team, collaborating to improve customer experience across the organization.
The Customer Success Advocate Supervisor ensures that the CSA’s meet the operational and business goals while delivering excellent customer service and satisfaction. The CSAS also handles complex and/or high-priority customers, services, and issues.
Tasks and Responsibilities
Education and Experience
Competencies
Base Salary: $64,000 - $76,000
We use cookies to customize content and ads, to provide functions for social media and to analyze our traffic. We also share information about your use of our website with our social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services.
| Name | Description | Data sent to |
|---|---|---|
|
_wbCookiePermissions
Onecruiter
6 months
|
Necessary cookie, this cookie is set when a user accepts cookie policy. It saves your cookie preferences. | Onecruiter servers |
|
language / language.sig
Onecruiter
Session
|
Preference cookie, this cookie allows us to remember your preference of language when you navigate through the site. | Onecruiter servers |
|
position_ref
Onecruiter
7 days
|
Statistics cookie, this cookie allows us to remember which site referred you to us. | Onecruiter servers |
|
global_ref
Onecruiter
7 days
|
Statistics cookie, this cookie allows us to remember which site referred you to us. | Onecruiter servers |
|
visitor (sessionStorage)
Onecruiter
Session
|
This is technically sessionStorage (not a cookie), but is listed here for compatibility with cookie scanners. It stores a unique identifier to track whether the user is a unique visitor to the website or not. This runs as necessary and does not require consent. However, in cases where the customer manages cookies via their own solution in iframes, it runs as statistics and requires statistics consent. | Onecruiter servers |
|
_fa, usida, sb, datr, wd
Facebook
7 days
|
Marketing cookies, these cookies allows us to understand our audience better. | Facebook servers (United States) |
|
_ga, _gid, _gat_workbuster (conditional - if careersite has Google Analytics code)
Google
6 months
|
Statistics cookies, these cookies allows us to understand how you navigate through the site. These cookies are only set if you have configured Google Analytics tracking or Google Tag Manager. | Google Analytics servers (United States) |
We use cookies to customize content and ads, to provide functions for social media and to analyze our traffic.