Head of Customer Management – CSC Automotive Europe (m/f/d)

Location

DEU - Stuttgart

Apply by

2026-04-20
Der Head of Customer Management ist verantwortlich für die Führung und Weiterentwicklung der Customer‑Management‑Funktion für CSC Automotive Europe. Die Rolle stellt exzellente Kundeninteraktion und erstklassige kommerzielle Umsetzung in einem komplexen Umfeld aus Automotive‑OEMs und Tier‑1‑Kunden sicher. Diese Position spielt eine zentrale Rolle beim Aufbau langfristiger Kundenpartnerschaften und beim Vorantreiben nachhaltigen Geschäftswachstums.


Deine Aufgaben:

  • Führung, Entwicklung und Coaching des Customer‑Management‑Teams innerhalb des Automotive‑Geschäfts
  • Förderung aktiver Vertriebsaktivitäten (Upselling, Cross‑Selling) in einem anspruchsvollen Automotive‑Marktumfeld
  • Überwachung und Freigabe von Angeboten gemäß Delegation of Authority (DoA), einschließlich automobilspezifischer Preislogik und Kostenstrukturen
  • Steuerung und Überwachung relevanter KPIs für Automotive‑Programme, SOP‑Zeitpläne und Lebenszyklus‑Profitabilität
  • Sicherstellung harmonisierter und qualitativ hochwertiger Prozesse sowie konsistenter Daten in CRM/ERP‑Systemen und kundenbezogenen Workflows
  • Hauptansprechpartner zwischen Customer Management, Customer Service, Account Management, Engineering, SCM, Quality und Executive Leadership
  • Unterstützung bei Eskalationen mit Automotive‑Kunden und Sicherstellung einer schnellen, professionellen Reaktion auf Marktdynamiken
  • Koordination funktionsübergreifender und regionsübergreifender Themen, einschließlich NPI‑Prozessen, Change Management und Automotive‑Dokumentationsstandards
  • Förderung von kontinuierlicher Verbesserung, Transparenz und starkem Kundenfokus im Team

Dein Profil: 

  • Abgeschlossenes Studium der Betriebswirtschaft, des Ingenieurwesens oder eine vergleichbare Qualifikation
  • Mehrjährige Erfahrung in einer kommerziellen oder kundenorientierten Funktion innerhalb der Automobilindustrie
  • Nachgewiesene Führungserfahrung in einem Tier‑1‑ oder Tier‑2‑Umfeld
  • Fundiertes Verständnis für Automotive‑Standards und Prozesse (z. B. ISO 9001, IATF 16949, APQP, PPAP etc.)
  • Tiefgehende Kenntnisse zu Kundenerwartungen, Programmstrukturen und Entscheidungsprozessen im Automotive‑Umfeld
  • Ausgeprägte Verhandlungsfähigkeiten und sicheres Auftreten gegenüber anspruchsvollen OEM‑ und Tier‑1‑Kunden
  • Hohe analytische Kompetenz, strukturierte Arbeitsweise und ausgeprägte Problemlösungsfähigkeiten
  • Starke Kommunikations‑ und Beziehungsaufbau‑Skills über Funktionen und Hierarchien hinweg
  • Sicherer Umgang mit MS Office sowie automobilspezifischen CRM/ERP‑Systemen
  • Hohe Motivation, Kundenorientierung und eine Hands‑on‑Mentalität

 

Wir bieten Dir: 

  • Abwechslungsreiche und verantwortungsvolle Aufgaben- und Verantwortungsbereiche
  • Unkompliziertes und offenes Arbeitsverhältnis, als auch eine intensive Einarbeitung 
  • Moderne Arbeitsumgebung im barrierefreien Innovation Center 
  • Vielfältiges und gesundes, kulinarisches Angebot in unserem Betriebsrestaurant, sowie Game-, Relax und Fitnesszonen
  • Gleitzeit und flexible Arbeitszeitmodelle mit Mobile Work Anteil, sowie Vereinbarkeit von Beruf und Familie
  • Gute Verkehrsanbindung für ÖPNV-Nutzer (3 min. S-Bahn/U-Bahn) & eigenes Parkhaus (>100 gratis E-Ladestationen), gesponsert im Rahmen eines Mobilitätskonzeptes 

Nimm Deine Karriere jetzt in die Hand!

Wir freuen uns auf Deine Bewerbung unter Angabe Deiner frühestmöglichen Verfügbarkeit und Gehaltsvorstellung.
Bei Fragen steht Dir unser Recruiting Team gerne zur Verfügung:

Stefani Sabotinova, HR
Tel.: +49 711 7864 749

#ShapingIndustryfromtheInside

Trelleborg ist ein Arbeitgeber, der die Chancengleichheit fördert. Wir sind stolz auf die Vielfalt unserer Mitarbeitenden und schätzen die unterschiedlichen Erfahrungen und Kenntnisse, die Menschen mit verschiedenem Hintergrund in unser Unternehmen einbringen. Unsere Mitarbeitenden sind der Schlüssel zur Entwicklung bahnbrechender Technologien.


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