Summary of the Role:
The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, estimating, purchasing, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers.
The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills.
In some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.
Tasks and Responsibilities:
The CSC can have a variety of tasks and responsibilities that may include but are not limited to:
Customer Management:
Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
Evaluate customer orders and demand against supplier deliveries in order to meet and exceed on time delivery targets
Provide accurate, data-driven estimates to customers in response to inquiries regarding new and recurring manufacturing orders
Interface with internal teams and external customers to proactively resolve customer complaints
May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
Communication:
Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with internal team members, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
Resolve delivery schedule problems and negotiate delivery schedule changes
Operations:
Provide proactive communication, analysis, and problem solving to team members
Purchase raw materials and outside services to support production at the facility
Administrative:
Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.
Education and Experience:
Competencies:
Last Application Date 6/28/2026
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.
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