Summary of the Role:
The Customer Support Account Lead (CSAL) is responsible for executing processes and strategies for key Aerospace accounts. These duties may include planning, directing, evaluating, and monitoring supply and logistics activities to ensure optimized delivery and profitability. This role focuses heavily on customer satisfaction and will need to work closely with Aerospace Hub Americas (AHA) Sales Engineers, Quality Engineers, Customer Support Coordinator and Management to align customer requests and expectations to the organization. Additionally, this role should strive to enhance the efficiency of processes and work instructions with the site Customer Support Manager (CSM) and AHA Business Process Manager (BPM).
This role does not have direct reports but will need to lead and coordinate work activities with members of the team. This may include leading meetings, trainings, conferences participation, quarterly business reviews, and some outside sales activities. The CSAL serves as a point of escalation relating to customer satisfaction, problem solving, and conflict/issue resolution sometimes requiring unique and out-of-box thinking or solutions.
In some situations, the CSAL may handle accounts within a team or solo. As a result, they will have the responsibilities of a Customer Support Coordinator (CSC) to include contract review, order entry, OTD/ order management, quotations, and purchasing activities.
Tasks and Responsibilities:
The CSAL can have a variety of tasks and responsibilities that may include but are not limited to:
Customer Management:
Communication:
Hub Operations:
Administrative:
Travel:
Last Application Date 6/10/2026
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.
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