The Customer Success Manager (CSM) is responsible for planning, directing, supervising and evaluating the workflow of the Customer Success Advocates (CSA). In addition, the CSM will coordinate work activities to achieve the expected operational and overall business requirements and objectives. The CSM will monitor performance of all CSA’s according to the established standards and goals. The CSM will work closely with the GM to make hiring decisions and conduct performance appraisals.
The CSM is also assigned to complex and/or important customers, services and issues.
The CSM is also responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities.
The CSM is responsible for customer order management along with communication and coordination throughout the supply chain and factories.
The CSM is responsible for supporting the Sales Engineers and Application Engineers with customer projects and overall business.
The CSM is responsible for assisting in achieving sales and profitability goals.
Tasks and Responsibilities:
The primary function of the CSM position is to provide the management, coordination of day-to-day operations and supervision of a team of CSA’s. The CSM is also responsible for outstanding customer service and total customer satisfaction to extisting and prospective customers while operating within established procedures.
The CSM position may also include general CSA Tasks Education and Experience Requirements:
US Application: |
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