Summary of the Role:
The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers.
The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills.
In some situations, the CSA may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.
Tasks and Responsibilities:
The CSC can have a variety of tasks and responsibilities that may include but are not limited to:
Customer Management:
Communication:
Hub Operations:
The CSC can have a variety of tasks and responsibilities that may include but are not limited to:
Customer Management:
Communication:
Hub Operations:
Administrative:
Education and Experience:
Competencies:
Travel:
Application:
Last Application Date 7/16/2026
The final compensation offered to the candidate may be based on geographical location, work experience and/or skill level. Additions to the compensation packing, including but not limited to paid time off, insurance benefits and 401(k) eligibility, will be outlined at the time of the job offer.
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