Customer Service Assistant

Location

KOR - Busan

Apply by

2026-09-26

Make your mark on the future. 

Accelerate your career with Trelleborg and start shaping industry from the inside.

Who are we?

Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world. 

About the Job

As the Customer Service Representative you will play a pivotal role in ensuring customer satisfaction through effective communication, order processing, and issue resolution. Your role requires a customer- centric approach, technical understanding of manufacturing processes, and a commitment to delivering service excellence in a timely and professional manner.

Tasks and Responsibilities

  • Order Processing: Efficiently process and manage customer orders.
  • Customer Communication: Serve as the primary point of contact for customers, addressing inquiries, providing product information, and helping in a professional manner.
  • Issue Resolution: Resolve customer concerns, complaints, and discrepancies promptly, collaborating with internal teams for effective solutions.
  • Quotation and Pricing: Generate accurate and timely price quotations, considering production costs, pricing policies, and customer agreements.
  • Order Tracking: Monitor and track the status of customer orders, keeping clients informed of any changes, delays, or issues that may impact delivery schedules.
  • Product Knowledge: Stay well-informed about the company's product offerings, specifications, and updates to effectively communicate with customers.
  • Cross-functional Collaboration: Collaborate with various internal departments to ensure seamless coordination and meet customer expectations.
  • Customer Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement and contribute to the enhancements.
  • Compliance: Ensure adherence to industry regulations, company policies, and quality standards.
  • Continuous Improvement: Proactively identify opportunities for process optimization, cost efficiencies, and improved service delivery.
  • Training and Development: Participate in training programs to enhance product knowledge and customer service skills, contributing to the continuous development.
  • Timely Reporting: Provide regular and ad-hoc reports on customer service metrics.
  • Other Duties: Carry out any other reasonable tasks as requested to support business objectives.

Education & Experience

  • Education: High school diploma or equivalent. Some positions may require an associate or bachelor's degree, especially if specialized technical knowledge is needed.
  • Experience: Previous experience in customer service roles, preferably in a manufacturing or industrial setting.
  • Communication Skills: face to face and in written communications
  • Computer Proficiency: Excel, Word, CRM, SharePoint
Why Join Us
  • Competitive salary and benefits
  • Flexible working options and generous annual leave
  • Global travel and career development opportunities
  • A supportive team and cutting-edge technology

Application Process

Sound like the ideal environment for you?
Don't delay, apply now to shape your career at Trelleborg. 
Send us your CV / application in an English format to grow your career!


Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Trelleborg our people are #ShapingIndustryfromtheInside 

Apply

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