Regional Service & Spare parts Manager

Do you want to make a lasting difference for our customers and the environment? 

Start shaping industry from the inside.

Who are we

Trelleborg is a world leader in engineered polymer solutions for almost every industry in the world. And we are where we are because our talents brought us here.

At Trelleborg Marine & Infrastructure, we go beyond service, building lasting partnerships with engineers, contractors, and owners to deliver long-term solutions that make a real impact.

About the Job

As the Regional Service and Spare parts Manager, you will lead and manage the Regional Service Support function for internal and external customers, ensuring the Service Department delivers against TMSUK, TMS BU/BA and Trelleborg Group objectives. Your role requires strong customer relationship management, structured people leadership and the ability to prioritise multiple demands in a fast-moving marine service environment operating 24/7, 365 days a year. You will maintain a sales-minded, customer-focused approach while developing a capable, responsive and accountable service team that supports vessels, customers and internal stakeholders globally. Your role is responsible for the delivery of regional service operations, aftermarket growth, spare parts management and lifecycle support activities which maximise customer satisfaction, system availability and business performance.

About your responsibilities

• Lead the regional service operation, ensuring safe, compliant and customer-focused support across field service, service coordination and technical response activities.
• Build and maintain strong customer relationships, acting as an escalation point for key customers and ensuring issues are managed professionally through to resolution.
• Provide structured people management, including clear objectives, regular reviews, performance follow-up, workload planning, coaching and development of direct reports.
• Manage multiple priorities in a fast-moving 24/7 marine environment, balancing urgent customer requirements, planned service activity, spare parts availability, customer expectations and internal business needs.
• Ensure service requests are reviewed, prioritised and allocated effectively, with engineering resources deployed in line with customer urgency, competence, location and commercial impact.
• Plan, prioritise and execute maintenance contracts, service-level agreements, spare parts support activities and reactive service support while maintaining clear customer communication and internal visibility.
• Monitor departmental performance, including responsiveness, utilisation, on-time delivery, spare parts sales, cost control, quality of site reports and customer satisfaction.
• Resolve escalated technical, commercial and service delivery issues by co-ordinating with Engineering, Sales, Operations, Projects, Quality and other internal stakeholders.
• Maintain high standards of Health, Safety, Quality and Environmental compliance for both office-based and field-based service activities.
• Create, review and improve service procedures, work instructions, technical documentation and reporting standards to support consistent global service delivery.
• Review service risks, recurring issues and customer feedback, driving practical corrective actions and continuous improvement initiatives.
• Support service sales, spare parts growth, installed base development and customer retention by identifying opportunities for maintenance, spares, upgrades, obsolescence mitigation and long-term service support
• Manage regional spare parts activities including forecasting, recommended stock holdings, critical spares management, inventory optimisation and lifecycle support planning to maximise equipment availability and customer value.
• Work closely with Sales, Engineering, Product Management and Supply Chain teams to develop spare parts packages, maintenance kits, upgrade solutions and lifecycle support strategies aligned to customer operational requirements. 
• Support product lifecycle and obsolescence management activities by identifying risks within the installed base and developing practical spare parts, upgrade and replacement strategies. 
• Prepare accurate service forecasts, resource plans, spare parts demand forecasts, cost estimates, performance reports and budget inputs to support operational and strategic decision-making. 
• Identify training needs and capability gaps, ensuring the team has the technical, commercial and customer-facing skills required for current and future service demand. 
• Manage effective out-of-hours escalation and on-call arrangements to support the demands of vessels, ports and customers operating globally. ·
• Research and recommend tools, equipment, systems and process improvements that improve team efficiency, response capability and customer experience. ·
• Represent the Service function in cross-functional forums and provide appropriate leadership cover during periods of absence or business need. · 
• Carry out any other reasonable tasks as requested to support departmental, customer and business objectives.

What you bring

• Bachelor’s degree in Electrical/Electronic Engineering or equivalent practical service, marine or technical management experience.
• CMI (Chartered Management Institute) Level 5 Diploma in Management & Leadership or equivalent UK-regulated professional qualification
• Proven service management experience in a customer-facing technical, marine, industrial or safety-critical environment.
• Experience managing people, workloads, priorities and performance within a structured operational team.
• Experience supporting customers in a fast-moving, reactive and planned service environment with out-of-hours and escalation requirements.
• Strong customer-facing experience, including issue resolution, complaint handling and relationship development.
• Experience co-ordinating field engineers, technical support, service planning, spares, contractors or third-party stakeholders.
• Demonstrated success in driving aftermarket growth through service, spare parts sales, lifecycle support programmes and installed base development initiatives.
• Strong written and verbal communication, including professional customer updates, internal reporting and escalation briefings.
• Experience troubleshooting operational issues and driving practical, commercially balanced solutions.
• Self-motivated, adaptable and able to work under pressure while maintaining service quality and customer confidence.

Work Environment

• Office or remote based, with regular interaction across field service, customer support, engineering and commercial teams.
• Involves regular domestic and global travel to support customers, vessels, yards, ports and regional service activity.
• Requires flexibility to support a 24/7, 365-day marine environment, including urgent customer escalations and out-of-hours working when needed.
• Includes virtual teamwork across multiple regions and time zones, requiring clear communication, prioritisation and follow-up.
• Can involve a high-paced workload with competing priorities, requiring calm judgement, practical decision-making and strong organisational discipline.

What we offer

• A responsible and results-oriented task in an internationally active industrial company
• We provide an encouraging environment offering growth within the company while investing in your training/education
• Family and congenial working atmosphere with modern equipment
• Very attractive competitive compensation package inclusive of a bonus
• Generous annual leave 
• Social and charity events participation
• Flexible working environment with hybrid structure

Application process

Are you the person we're looking for?

Apply now and become part of our team!

Don't delay, send us your application to explore a career at Trelleborg

Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. 

We provide an encouraging environment which offers growth within the company while investing in employee training/education. Our facility is a close and friendly community which allows you to brainstorm your ideas with other colleagues.

We encourage applications from people of all nationalities, religions, genders, sexual identities, different ages and people with disabilities.

At Trelleborg our people are #shapingindustryfromtheinside